Solace Support

Contact

For help with Solace, email djwilsonspectra@gmail.com.

Please include:

the device type: Mac, iPhone, or iPad;
the Solace version and build shown in People & Funds;
the operating-system version;
the exact error message; and
the steps that caused the issue.

Do not send bank credentials, complete payment-card numbers, government identifiers, or copies of private financial records.

Common help

iCloud or CloudKit is unavailable

Confirm that the device is signed in to an Apple Account, iCloud Drive is enabled, Solace is allowed to use iCloud, the account is not restricted, and sufficient iCloud storage is available. Then reopen Solace and use People & Funds > Check iCloud Status.

A shared profile is not updating

Confirm that both participants accepted the same CloudKit invitation, are signed in to iCloud, and have network access. Open People & Funds and use Sync Newest on both devices. Do not share screenshots that expose real financial data when requesting help.

Restore Solace Pro

Open the Solace Pro sheet and choose Restore Purchases while signed in to the App Store account that purchased Solace Pro.

Export a profile

Open People & Funds and choose Export Profile in either the personal-profile card or a shared-profile card. Choose a save location in the system window. The resulting JSON file contains the selected profile’s planning records and notes, so protect it like any other financial document. Exporting does not remove or change the profile in Solace.

Delete Solace data

Open People & Funds, choose the local database or data-controls menu, and select Delete Solace Data. Review the confirmation carefully. Deletion removes private Solace CloudKit records for the current Apple Account, stops shares the user owns, leaves shares owned by others, and removes the local Solace database. App Store purchase history is managed separately by Apple. Profile exports saved outside Solace are not deleted automatically.

Privacy

Read the Solace Privacy Policy.